Suburban Smash Repairs at 1/11 Comserv Loop, Ellenbrook

Contacts

Phone:
+61 8 9297 2777

Address:
1/11 Comserv Loop, Ellenbrook, Western Australia 6069

Categories:
Car repair  

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Reviews

• ★ ☆ ☆ ☆ ☆

  19.04.2018

  Federica Marchesini
  The way we have been treated regarding pick up was a shocker. Sean and I talked during the week about a Saturday pick up as both my husband and I work full time in very demanding jobs. He told me I could pick up the car on Saturday morning and to just give him a call on the day. So this morning my husband wakes up early, goes to return the rental we had until now, gets to call Smash Repairs by 10am, and Sean wasn't there anymore. He could have said so and we would have organized around it. He basically hung us out to dry.
  
  He tells us he has many things lined up for the weekend and that there is no way around it, we have to go pick up the car on Monday morning. Which is something we are not really in the position to be able to do. My husband already gave back the rental car based on his assurance he would be there in the morning, so this was below the belt.
  After some talks on the phone, they meet up quickly and we manage to get our car back. Not before Sean gave my husband a bothered tell off speech about how disrespectful we have been to his private life.
  
  REALLY. Sean should get his act together, and realize the economy is in the toilet, people's bosses are stressed, and in this climate those who do not have their own business cannot risk their position that easily, something that by the way we explained, while he didn't wanna hear it. I mean, he hung up on us while we were trying to find a solution...
  
  We are not annoying complaining customers. I have been assigned his place by my insurance, had no idea it was a Monday-Friday business until pick up time. We were people in a difficult situation. Sean treated us like crap, and then made it all about him. I went on Facebook to tell the story, I was virtually attacked by a bunch of his friends (cause you cannot tell me that a page with 2 posts in a year and 100 likes can attract 10+ fierce supporters out of the blue). If this is the way to manage your online presence/customer service...
  
  It is possible this comment will attract more angry comments, I don't particularly care. I am not going to get involved in a cat fight right here. I just want the public to know what happened, because it did happen, it is not acceptable, and I refuse to make it acceptable by not reporting it.

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